What We Collect and Why We Hold It
We collect the information you give us directly — your name, email address, contact number, and the payment details linked to your account wallet, such as your Touch 'n Go eWallet reference, Boost account, or GrabPay handle. We also record transactional data: deposits, withdrawals, and account
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activity logs. This data serves three purposes: verifying your identity before a withdrawal is processed, keeping your account secure against unauthorised access, and meeting the legal obligations that apply where you access our platform. We do not sell your personal data to third parties for marketing.
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When a DuitNow or FPX transfer is made, the bank reference number is stored against your account for audit purposes — it is never used beyond that. Device identifiers and IP addresses are logged to detect unusual login patterns; if something looks off, we may ask
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you to re-verify through a one-time code sent to your registered number. Data is retained for as long as your account is active and for the period required by applicable law after closure. Access to this platform and the applicability of this policy depend on local
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law and are available only where permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.